Customer agents that
resolve, not deflect.

Wren is the customer agent for support teams. It reads your docs, takes action in your tools, and closes tickets end to end — across chat, email, voice and Slack.

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OVERVIEW

QUEUES

Billing

Returns

Onboarding

VIP accounts

Overview / Analytics3 agents live

Northwind AirYour support summary

Resolution rate

71.4%

Live · updated just now

Tickets handled

12,408

Oct 1 — today

Time to resolve

38sec

Down 22% vs September

Jun '26Jul '26Aug '26Sep '26Oct '26

Chat

4,1024,3884,9205,2315,610

2,5512,6222,4952,2272,740

Voice

6817638381,1561,342

Slack

4184187081,3141,704

Escalated

1,8081,5601,2311,095952

Escalation · #48216

Halden Co.

ChannelReceivedAmount

Chat10/14/2026$448.91

Email10/15/2026$525.75

Assignee

Intent

Priority

Follow-up

Wren drafted a reply

Hi Halden team — I've reversed the duplicate charge of $448.91 and credited your account. No chargeback needed.

Your customers ask.

WREN ANSWERS

At 3am. In 40 languages.

RESOLUTION
LAYER

Your support desk, resolved end to end — not just answered.

Wren reads every conversation, policy doc and past resolution, then takes the next best action — refund, reschedule, replace, or hand off to a human with the full story.

What used to take macros, tiers and a weekend rota now runs quietly in the background. Every action is logged, reviewable and reversible.

Wren reads every conversation, policy doc and past resolution, then takes the next best action — refund, reschedule, replace, or hand off to a human with the full story.

What used to take macros, tiers and a weekend rota now runs quietly in the background. Every action is logged, reviewable and reversible.

The agent that resolves,
and the agent that trains it.

02 — Two agents, one brain

Customer Agent

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Resolves even your most complex customer issues end to end through chat, email, voice and Slack — using the same tools your team does.

Viewing · #returns-queue

My blender arrived cracked. Can I get a replacement before Friday?

✓

Look up order #A-20931

Orders

✓

Check damage policy

Docs

✓

Create express replacement

Fulfilment

✓

Send tracking link

Sorry about that! A replacement ships today by express — it lands Thursday. Tracking is in your inbox.

Simulation

Use cases

Builder Agent

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Builds, tests and improves your Customer Agent from plain-language instructions. Point it at a policy change and it rewrites the playbook.

Viewing · #support-ops

Playbook updated

#support-ops

Wren · Approval needed

I rewrote two sections of the returns playbook for the new 60-day window. 14 open tickets are affected — I’ll re-answer them once you approve.

Approve change

Simulation

Use cases

LIVE · resolution log

71% auto-resolved